A) Return Eligibility

 

Return Timeframe

You have 30 days from the date of delivery to initiate a return. Returns received after this period will not be processed. We recommend checking the delivery date on your shipping confirmation email to ensure your return is within the eligible time frame.

 

Item Condition

To qualify for a return, items must be in their original, unused condition. Please do not wear or try on the item more than necessary. Items must be free from any signs of washing or alteration. We ask that you avoid washing or altering the item prior to returning it. All original tags must be attached to the item. If the tags are removed, the item will not be eligible for return. Items should be returned in their original packaging, including any boxes, bags, or other materials provided with the purchase. This helps ensure that the items are returned in the condition they were sent.

 

Non-Returnable Items

Items marked as "Final Sale," including those purchased during clearance sales or special promotions, cannot be returned. These items are considered final, and no returns or exchanges will be accepted. Items that have been customized or personalized according to your specifications are not eligible for return.

 

Return Exceptions

In some cases, exceptions to the above policy may apply, such as when an item is defective or incorrect due to an error on our part.

 

B) Return Process

 

Initiate a Return

Start by contacting our customer service team at [Customer Service Email/Phone Number] to request a Return Merchandise Authorization (RMA) number. Provide your order number and the reason for the return. Once your request is processed, you will receive an RMA number along with detailed return instructions via email.

 

Prepare Your Return

Carefully pack the items you wish to return in their original packaging. Include the original packing slip and the RMA number inside the package. Ensure that the items are securely packed to avoid any damage during transit. Use the original box or bag if possible.

 

Ship Your Return

Ship the package to the address provided in the RMA instructions email. This address may vary depending on your location and the nature of the return. We recommend using a trackable shipping service or purchasing shipping insurance for your return, especially for items over $75. This will help protect you in case the package is lost or damaged.

 

Await Confirmation

Once we receive your returned package, please allow 5-7 business days for us to process your return. We will inspect the items to ensure they meet our return eligibility criteria. After your return has been processed, you will receive a confirmation email notifying you of the refund. The refund will be issued to the original payment method.

 

Track Your Return

You can track the status of your return and refund through your account on our website or by contacting our customer service team if you have any questions.

 

C) Return Shipping Costs

 

Understanding return shipping costs is essential to ensure a smooth return process. Here’s what you need to know:

 

Domestic Returns

For returns within the USA, customers are generally responsible for the return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong item sent or item arrived damaged). In some cases, we may provide a prepaid return label if the return is due to our error or if specified in a promotion. If eligible, the return shipping cost will be deducted from your refund if you use our prepaid label.

 

International Returns

For returns from outside the USA, customers are responsible for the return shipping costs. We do not cover international return shipping expenses. When returning international items, please ensure that the package is marked as "Returned Goods" to avoid customs fees. Any additional costs incurred due to customs duties or taxes are the responsibility of the customer.

 

D) Refunds

 

Refund Processing Time

Once we receive your returned item(s), please allow 5-7 business days for us to process your return and issue a refund. This period may vary depending on the volume of returns and the specifics of your return. Our team will inspect the returned items to ensure they meet our return eligibility criteria before processing your refund.

 

Refund Method

Refunds will be issued to the original payment method used at the time of purchase. This includes credit/debit cards, PayPal, or other payment methods accepted at checkout. You will receive an email confirmation once your refund has been processed. This email will include details about the refunded amount and the payment method used.

 

Refund Amount

Your refund will include the cost of the returned items. However, original shipping charges are non-refundable. If you used a discount code or promotion during your purchase, and the return results in the total order value falling below the minimum required for the discount, the refund amount will be adjusted accordingly.

 

Shipping Fees

 

Domestic Orders: If you used a prepaid return label provided by us, the cost of return shipping will be deducted from your refund amount. If you are responsible for return shipping costs, these will not be refunded.

 

International Orders: Return shipping costs and any customs fees incurred are not refundable.

 

Partial Refunds

If you return only part of your order, your refund will be adjusted to reflect the value of the returned items only. Shipping charges for the entire order will not be refunded.

 

E) Exchanges

 

To start the process, first, return the item you wish to exchange by following our standard return procedure. Contact our customer service team at info@irisave.shop to request a Return Merchandise Authorization (RMA) number. Pack the item according to our return guidelines and send it back to us using the return address provided in the RMA instructions. Please ensure that the item meets our return eligibility criteria.

 

Place a New Order

Once your return is in process, place a new order for the item you would like to receive as a replacement. This ensures that you secure the new item while your return is being handled. You will receive a confirmation email with the details of your new order. If you have any questions or need assistance, feel free to contact our customer service team.

 

F) Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, depending on availability and your preference.

 

G) Contact Us

 

For any questions or concerns regarding shipping or returns, please contact our customer service team:

 

Email:

info@irisave.shop

​

Address:

8041 Brier Creek Pkwy

Raleigh, NC 27617

United States​