At Iris Avenue, we want you to love what you ordered! If for any reason you're not completely satisfied, we accept returns and exchanges within 30 days of receipt. The items must be in their original condition, unworn, unwashed, and with all tags attached. To initiate a return or exchange, please contact our customer service team at [customer support email] with your order number. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Once your order has shipped, you will receive an email notification with a tracking number and a link to track your shipment. You can also track your order by logging into your account on the Iris Avenue website. Please allow 24 hours for tracking information to update once your order has been shipped.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For your convenience, we also offer secure payment processing through these methods to ensure a smooth checkout experience.

Orders are processed within 1-3 business days. Shipping times vary depending on your chosen shipping method and location. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days. You will receive a tracking number once your order has shipped to monitor the progress.

If you need to change your shipping address, please contact our customer service team as soon as possible. We can attempt to update the address if the order hasn't been shipped yet. Once an order is processed and shipped, we are unable to change the shipping address, but you can track your package and contact the carrier directly for assistance.